FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At Trailside Apartments in scenic Flagstaff, AZ, our diverse floor plans—ranging from cozy studios to spacious two-bedroom layouts—cater to every lifestyle. Curiosity piqued? Uncover answers to all your pressing questions on our FAQs page and decide which perfect home suits you best!

Availability & Floorplans

  • Can I be added to a waitlist if no units are available?

    We do a soft waitlist - you don't pay fees, but we keep in contact and continue to follow up.

  • Are there short-term or flexible lease options available?

    Yes, 3 to 18 months.

  • Do prices change based on lease term or floor plan?

    Yes, pricing is based on floor plan and lease-term.


Application & Leasing

  • What is the application process and timeline?

    We send quotes over where you can directly apply online. Once you pay the admin fee and application fees, we collect income and proof of identity and then typically have approval back within 24-48 hours.

  • What documents are required to apply?

    Proof of identity and proof of income, typically your 4 most recent paystubs.

  • Can I lease an apartment without an in-person visit?

    Yes - we often lease sight unseen and can do video tours upon request.

Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    $75 application fee (per person), $300 admin fee (per unit), $500 deposit (per unit).

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Pet rent $50, Smart Apartment $20, pest control $5, reimbursement other $5.80, building facilities $12.95, valet trash $15, package room $20.

  • What payment methods are accepted?

    Cashier's check, money order, online with e-check or credit/debit card.

  • Are late fees charged for late rent, and when?

    Late fees are charged on the 4th of each month, and the total late fee is 8% of your base rent.

Resident Policies

  • What is the guest policy?

    Guests: Residents shall be responsible and liable for the conduct of their guests; acts of guests in breach of, or in violation of, the Lease Contract and Olympus Property Community Rules and Regulations may be deemed to be breaches by their resident hosts as well. Residents are liable for any damages incurred by their guests. Children of any age are not permitted to be outside of the apartment they are visiting without the resident present.

  • What is your smoking policy?

    No smoking

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    Our amenities are open 24/7.


  • Are there community events or resident programs?

    We host one resident event per week! We also offer resident referrals with Rentgrata.

Parking & Transportation

  • Are parking permits required?

    No, parking permits are not required.


Utilities & Services

  • How do I set up electricity, water, and internet?

    We will send you a welcome letter with website links and phone numbers for gas, electric, and internet.

  • What internet or cable providers service the community?

    Optimum

  • Is renters insurance required?

    Yes, renters insurance is required.


  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Valet $30, pest $5.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes, requests can be submitted via the resident portal. For emergency services, you can call our office and dispatch on call.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, we offer ADA-accessible floor plans.